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Emerging & AI UX
AI Onboarding & Expectation Setting — Quiz
5 questions
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Question 1 of 5
AI Onboarding & Expectation Setting
A user completes your AI product's guided onboarding tour and rates the experience 9/10 in a post-tour survey. Three weeks later, support tickets show they have been accepting hallucinated citations as fact. What does this most likely indicate?
The onboarding was successful but the model quality is too low
Post-onboarding satisfaction surveys suffer from a say/do gap and do not measure calibration quality
The user skipped the limitations disclosure step
The rating scale was too coarse to detect the problem
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