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Information Architecture
Omnichannel & Cross-Platform IA Consistency — Quiz
5 questions
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Question 1 of 5
Omnichannel & Cross-Platform IA Consistency
A product team discovers that their desktop site calls a section 'My Account' while the mobile app calls the same section 'Profile'. What type of omnichannel IA problem does this represent?
Depth divergence — the section sits at a different hierarchy level on each platform
Label divergence — the same content node carries different names across surfaces
Widget divergence — a different navigation component is used on each platform
Token divergence — the semantic colour values differ between platforms
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